CX. MANAGER

Job Description

CX Manager - Sales and Service at Kiran Mahindra Automobiles : Job Title: CX Manager - Sales and Service Company: Kiran Mahindra Automobiles Location: Head Office, Patna: New Bypass Road, 1 KM East from Pahari, N.H. 30, Patna, Pin - 800008, Kamaldah Path, Patna, Bihar - 800008 No. of Openings: 07 Salary Range: ₹20,000 – ₹30,000 per month Employment Type: Full-time Job Summary: We are seeking enthusiastic and customer-focused CX Managers to lead our Sales and Service experience initiatives. The ideal candidates will be responsible for enhancing the customer journey, ensuring satisfaction, and driving long-term customer loyalty across all dealership touchpoints. Key Responsibilities: Manage the end-to-end customer experience for both sales and service divisions. Coordinate between sales, service, and customer support teams to ensure seamless customer interactions. Resolve customer queries and complaints efficiently and professionally. Monitor customer satisfaction metrics and initiate improvement plans. Conduct regular follow-ups with customers post-sales and post-service. Organize and implement feedback mechanisms to understand customer needs better. Assist in showroom activities, promotions, and customer engagement campaigns. Key Requirements: Graduate in any discipline; preference given to candidates with a background in marketing, business administration, or automotive services. Minimum 1-2 years of experience in customer relationship management or sales/service operations, preferably in the automotive industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and customer-oriented mindset. Proficiency in local language (Hindi) and basic English. Benefits: Attractive salary with performance incentives. Opportunity to work with a reputed Mahindra dealership. Growth opportunities within the organization. Supportive team and positive work environment. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Morning shift Ability to Commute: Katy, TX 77493 (Required) Ability to Relocate: Katy, TX 77493: Relocate before starting work (Required) Work Location: In person