Daily Walk-in Drive-US Non Voice Process

Job Description

Open Positions (Night Shift): Process Executive - BCom/BBA freshers (US Shift)-immediate joiner only Senior Process Executive - 2-4 years of experience (US Shift)-immediate joiner only Principal Process Executive - 4-6 years of experience (US Shift)-immediate joiner only IMMEDIATE JOINERS ONLY JD For all roles are as below PROCESS EXECUTIVE-Fresher Core Duties and Responsibilities Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards. Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate. Contribute to the completion of the teams workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the companys Regulators, including Securities and Exchange Commission (SEC) Principles for Business. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. SENIOR PROCESS EXECUTIVE-(2-4 Years) Core Duties and Responsibilities Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards. Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate. Contribute to the completion of the teams workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the companys Regulators, including Securities and Exchange Commission (SEC) Principles for Business. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. PRINCIPLE PROCESS EXECUTIVE-(4-6 years) Role Performs operational accounting activities related to transfer agency and shareowner account maintenance. Duties may include: Providing operational accounting support to internal business groups and/or operations departments. Ensuring that transactions are being managed within the process, procedure and policy requirements. Analyzing and reviewing shareowner/client documents for accuracy; tracing and investigating transactions to resolve questionable data and applying corrective actions when necessary. Performing customer account maintenance duties; reviewing taxes/share balance. Assists and provides guidance to lower level operations accounting clerks and specialists with reconciliation of complex problems. May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients /vendors. Acts as a subject matter expert and handles escalations, investigations. May have indirect/direct interaction with internal and external clients. Performs complex projects as requested. PPE should manage complex to critical escalations with line of business and resolve all problem/issues in the process independently. PPE should be collaborative with peers and with all stake holders on projects and ad hoc projects. PPE should display good team work and should have high quality standard across processes. Prepares various reports on a weekly, monthly and annual basis. Train the team on process, domain or any other subject related to process/knowledge enhancement. Analyze the errors and suggest solutions for the root cause, and help the team to build quality and achieve high quality result, and reduce/eliminate errors to zero. PPE should identify area of development and come up with automated solutions (projects), should be good at Excel and other tools to enhance the process. PPE should support the team during crisis and manage the crisis situation well and deliver the work with desired result to the line of business. Effective communication within the team and with the line of business and with other stakeholders (cross function teams, team leaders, and managers). PPE should demonstrate high level sense of urgency and help to build the team morale, and develop the team members to the next levels in the process. Qualifications and Experience Demonstrated ability to learn and use new technology systems to access information. Knowledge Microsoft office suite with an emphasis on Outlook and Excel for daily tasks and Word and All aspects of the role leverage this software suite. Its common in any college or workplace environment. Skills & Abilities Analytical Ability Prioritization and time management Attention to detail and accuracy Communication skill Interpret requests and think in self-directed way best way to handle the request. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 37 days + 9 bank holidays (US) Comprehensive Medical Assurance cover Two-way cab transport for staff working in US shift Maternity leave of 6 months full pay, 10days paid paternity leave. Accidental & Life cover 3 times of concerned CTC