Job Description

Develop and maintain daily, weekly and monthly report on operational metrics. Conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format Create and maintain accurate Agent Database at all stages (Hiring, Training, Nesting, Production and Movement between LOBs) Create and maintain Agent Scorecards to track and report on KPIs Create and maintain all payroll related input detail Create and maintain Attrition Dashboard Generate and distribute management reports in accurate, and timely manner Develops MIS documentation to allow for smooth operations and easy system maintenance Provide recommendations to improve reporting efficiency and consistency Perform data analysis for generating reports on periodic basis Provide strong reporting and analytical information support to management team Generate both periodic and ad hoc reports as and when needed Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Establish a strong relationship with Team Managers and Management through a demonstration of industry knowledge and of the business issues at hand Candidate should possess exceptional skills in preparing slide pack What you'll bring: Bachelor's degree Excellent Proficiency in Excel, Power BI and SQL Willing to work in night shift Attention to detail and excellent analytical skills. Effective communication and interpersonal skills. Excellent problem-solving and management skills.