Data Analytics Technical Support Representative

Job Description

As a Data Analytics Technical Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact: Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams Assist inexperienced or nontechnical end users in resolving issues Diagnoses data security, data load, Business Intelligence report and dashboard issues Record and/or maintain accurate information within Service Now ticketing system Interfaces directly with internal customers to ensure their issue(s) are resolved and a superior customer experience is provided Work in a team environment Coordinating, working with, and following up on work performed by other teams and departments across the organization as needed Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor s Degree AND 2 years of technical support experience in a data analytics environment OR High School Diploma/GED from AND 3 years of Information systems / Analytics technical support in a data analytics environment AND In addition to the above requirements, the following are also required: Excellent customer service/servant leader mindset Experience using and/or supporting ERP (Oracle / SAP), Salesforce, Pega. Experience working with business and technical teams to support analytics solutions across a Business Intelligence Stack (Azure, Snowflake, SQL, Alteryx, Tableau, Power BI) Additional qualifications that could help you succeed even further in this role include: Excellent English Oral and written communication skills Ability to actively work through possible problems and solutions with non-technical end users Commitment to serve internal customers, meet service level agreements, and properly close out interactions and ensure end user satisfaction Experience with JIRA and Service Now