Job Description

Job Description: Role involves providing on-site technical assistance and troubleshooting for data center equipment and infrastructure. Responsibilities will include troubleshooting, hardware installations, cable management, and working closely with remote teams to ensure smooth operations of all data center equipment. Required Qualifications: Degree/diploma in electronics/computer/electrical Proven experience in a data center or IT operations environment. Minimum 3 to 5 years in IT networking ( CCNA preferable) Knowledge of data center hardware (servers, storage, networking equipment) and troubleshooting techniques. Strong understanding of cabling and connectivity standards (Ethernet, fiber optics). Basic knowledge of networking and server infrastructure. Ability to follow written and verbal instructions with attention to detail. Excellent communication skills for collaborating with remote teams and internal departments. Job Roles & Responsibilities 1. Hardware Maintenance and Troubleshooting: Perform hardware diagnostics and troubleshooting (e.g., replacing faulty components like servers, switches, routers). Power cycling equipment to resolve issues such as unresponsive servers or network devices. Troubleshoot hardware failures and report the issue to the technical support or engineering team if necessary. Provide troubleshooting for network-related issues, including hardware failures, connectivity issues, and performance degradation. Coordinate with suppliers and vendors for IT network materials, tools, and equipment 2. Rack and Stack Management: Physically install, remove, and replace servers, network devices, or other hardware. Organize equipment within racks for optimal airflow and efficiency. Ensure equipment is properly connected and powered on. 3. Cabling and Connectivity: 4. Remote Power Cycling and Reboots: 5. Hardware Installation/Decommissioning: 6. Monitoring and Reporting: Monitor systems and escalate issues to the appropriate teams as needed. Maintain detailed logs of all actions taken for documentation and future reference. Assist NOC team remotely through troubleshooting steps using tools like remote desktop access to resolve issues. Identify and escalate complex technical issues that require further investigation to higher-level support teams (L2/L3). Monitor network performance and identify potential issues proactively. Maintain detailed records of NOC interactions, troubleshooting steps taken, and issue resolution within the ticketing system. 7. Physical Site Maintenance: 8. Asset Management: . 9. Collaboration with Remote Teams: 10. Adherence to Safety Standards: