Job Description

":" 1. Role: D atabase Activity Monitoring (DAM) Technical Support Engineer This is a senior technical IC role which requirescandidate to be hands on and ability to manage the application platformindependently 2. Technology : Imperva DAM 3. Location : Mumbai at customer site 4. Position : 01(One) 5. Total experience : 6 to 10 years (max) 6. Effective exp. : Last 1.5 - 2 years as DAM SME or technicalsupport expert 7. Working Window Should be flexible to work in shifts and ondemand for any weekend maintenance activities 8. Job Description/KRAs Ensuring uptime of the DAMplatform as per defined service levels Ensuring coverage of thesolution to ensure adequate security posture Implement and fine tunepolicies in accordance with security policies and continually evolving threatlandscape. Define reports and dashboards Integration of databaseswith DAM platform as per organisational requirements DAM application administration,management and advanced troubleshooting. Attend to P1 incidents anddocumentation of RCA Define SOPs to facilitateeffective collaboration of work with cross functional stakeholders in customerorganisation Keeping platform currentwith defined security baselines and OEM defined best practices Participation in auditexercises and closing out observations within defined timeframes Participation in BCP and DRdrills. Ensuring platform is resilient from uptime perspective Track licensing, OEM supportvalidity and coordination for scheduled audits of the platform Coordination with OEMsupport for bug fixes or product issues Guide and support Tier 2Engineers on administration and platform Update requireddocumentation on need basis 9. Education and Professional Qualifications B.E/ B. Tech/MCA fromrecognized university. CISSP/CISA/CISMcertification is mandatory DAM Technical certificationis preferred Should have handled DAMoperations of large environment with multiple DB flavours Intermediate scripting skills in Python or any CGI is preferred 10. Soft Skills: Strong analytical andproblem-solving skills Good communication andinterpersonal skills, with the ability to communicate technical information to non-technicalstakeholders Ability to workindependently and have good negotiation skills to manage/calibrate stakeholderrequirements ","