We are looking for a Senior Product Operations Manager to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.Key Responsibilities:1. Project & Process ManagementOversee and manage the entire call funnel and texting operations.Coordinate new project setup and execution.Develop and maintain roadmaps for product operations, aligning with R&D and operational objectives.Define and implement best practices in workflow automation and process optimization.2. Engagement & Optimization StrategyDesign and implement automation workflows to optimize engagement and conversion rates.Lead A/B testing and experimentation to improve dialling and texting strategies.Enhance lead segmentation, ranking, and scoring models.Implement AI-driven engagement workflows using NLP, LLMs, and intelligent automation.3. Dialling & Texting StrategyDevelop and optimize dialling strategies to improve conversion rates.Configure and manage dialler settings, including AMD, call routing, and IVR updates.Oversee texting operations, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.4. Compliance & Regulatory AdherenceEnsure adherence to FTC, TCPA, and other applicable regulations.Monitor and remediate caller ID flagging and compliance risks.Maintain logs, reporting, and proactive alerts for compliance and risk mitigation.5. Data & Performance AnalysisConduct root cause analysis (RCA) and triage failures in dialling, texting, and automation workflows.Implement real-time monitoring of dialler and call performance KPIs.Develop reporting dashboards and actionable insights to improve campaign efficiency.6. AI & Automation IntegrationManage and improve Text AI and Voice AI automation workflows.Work closely with engineering teams to prioritize feature requests and enhancements.Experiment with new AI-powered engagement tools to optimize lead qualification.7. Team & Vendor ManagementLead cross-functional coordination with marketing, operations, engineering, and compliance teams.Manage relationships with external vendors for dialling, messaging, and branded calling solutions.Train and mentor junior team members, ensuring operational excellence.Key Skills & Qualifications:Project Management Expertise Experience in managing complex workflows and optimizing operational processes.Automation & AI Knowledge – Understanding of NLP, LLMs, and workflow automation tools (e.g., Zapier, Power Automate).Dialling & Contact Center Operations – Strong knowledge of Vicidial, Asterisk, SIP, DID management, and dialling optimization.Data Analytics & Experimentation – Expertise in cohort analysis, A/B testing, lead segmentation, and funnel analysis.Compliance & Risk Management – Familiarity with 10DLC, TCPA, FTC regulations, and compliance monitoring.Campaign & Engagement Strategy – Ability to design and execute texting and calling strategies to enhance conversions.Cross-functional Collaboration – Strong communication and coordination skills to work with engineering, marketing, and ops teams.Required Experience:6+ years of experience in Product Operations, Business Operations, Growth, or Contact Center Strategy.Prior experience in fintech, SaaS, e-commerce, or telecommunications is preferred.Proven track record in process automation, workflow optimization, and operational analytics.Strong knowledge of CRM platforms, dialler systems, and customer engagement tools.Why Join Us?Opportunity to lead and shape a high-impact product operations team.Work in a fast-paced, innovative environment with cutting-edge AI and automation tools.Collaborate with global teams across India, Nigeria, and Indonesia.Competitive salary, remote flexibility, and growth opportunities.