Job Description

JD:- 8D Complaint resolution methodology, Knowledge of PFMEA,Control Plan, PPAP Knowledge of Quality tools (7QC tools, MSA,SPC,D.O.E) Customer satisfaction' Root Cause Analysis fundamentals, Customer communication Development of Key Customer complaint parameters, Develop tracking mechanism for Customer complaints, Bring clarity in definition of Customer complaints, Conduct follow up audits for complaints countermeasures effectiveness, Facilitate communication with subject Customer & Plant QA, Track progress of satisfactory resolution of Customer complaints, Ensure regular review & escalations on complaint's dis satisfactory resolution, Ensure standardization & correctness of 8D of each complaint, Help PQMs to prepare needful customer complaint data ppts in the plants, & support plants during the customer audits Ensure updation of customer complaint data & provide needful MIS. Interested candidates kindly share your cv to hr38@hectorandstreak.com