Job Description

Role & responsibilities Responsible to provide adequate and quick resolution to all the escalated complaints. Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self. Evaluation of complaints and submit the RCA with action plan. Responsi. Ensuring all regulatory queries are answered to the regulators satisfactionble to take up complaints reduction initiative among top categories. Internal interactions with Business Stakeholders for coordinating on all aspects, to deliver end to end customer complaint resolution. Drive continuous improvement of change, incident and problem management process and methodology. Continually identify opportunities to improve the customer experience