Job Description : Job Title: Google Dialogflow CX CCAI Developer/Architect Location: Remote/Hybrid Available ( Pune , Bangalore , Hyderabad) Experience Level: 5+ Years Job Type: Full-Time, Permanent Job Summary: We are seeking a skilled Google Dialogflow CX Contact Center AI (CCAI) Developer with hands-on experience in designing and implementing intelligent chatbots and voice bots. The ideal candidate should have strong expertise in Agent Assist, Event Handlers, NLP, API integrations, and AI-driven automation. You will play a key role in building seamless conversational experiences for both chat and voice-based customer interactions. Key Responsibilities: 1. Google Dialogflow CX CCAI Development Design, develop, and deploy Google Dialogflow CX-based chatbots and voice bots. Create natural conversation flows for diverse user intents across text and voice interfaces. Develop interactive and context-aware virtual agents with multi-turn conversations. Optimize Dialogflow CX models for improved accuracy, response handling, and bot performance metrics. 2. Agent Assist Event Handlers Implement Google Agent Assist for real-time support to human agents. Configure Smart Reply, Event Handlers, and real-time Agent Assist suggestions. Integrate knowledge bases to enhance Agent Assist recommendations. Analyze customer interaction data to fine-tune Agent Assist AI models. 3. API System Integrations Integrate Dialogflow CX chatbots with backend services, databases, and enterprise systems. Develop custom API integrations to enable real-time data retrieval and process automation. Work with third-party telephony systems (Genesys, Avaya, Twilio, Amazon Connect). Implement authentication mechanisms (OAuth, JWT, API Gateway) for secure interactions. 4. AI, NLP Machine Learning Optimization Train and fine-tune Dialogflow CX models for better natural language understanding (NLU). Leverage Google Vertex AI and Generative AI to enhance chatbot responses. Utilize NLP concepts for both text and speech recognition to improve bot accuracy. Continuously monitor and refine AI-driven bot performance using real-world data. 5. Testing, Performance Monitoring Analytics Conduct unit and integration testing for chatbot and voice bot functionalities. Develop test cases and automation scripts to validate chatbot workflows. Monitor bot performance metrics, latency, and accuracy to identify areas for improvement. Analyze customer interaction logs and apply data-driven improvements. 6. Best Practices Documentation Guide customers on best practices for chatbot and voice bot development. Maintain comprehensive documentation for chatbot flows, APIs, and integrations. Collaborate with UX designers to ensure human-like and intuitive interactions. Provide technical support and troubleshooting for chatbot deployments. Required Skills Qualifications: 5+ years of experience in chatbot development, preferably with Google Dialogflow CX. Hands-on experience with Agent Assist, Event Handlers, and Smart Reply configuration. Strong expertise in NLP, AI, and Machine Learning concepts for both text and voice-based bots. Experience in API integration web development using Node.js, Python, or Java. Familiarity with Google Cloud Platform (GCP) services such as Cloud Functions and Firebase. Experience with contact center solutions (Genesys, Amazon Connect, Avaya, Twilio, UJET). Strong analytical skills for chatbot performance monitoring and data analysis. Experience with unit and integration testing for chatbot and voice bot applications. Excellent problem-solving, debugging, and troubleshooting skills. Strong communication and collaboration skills to work with cross-functional teams. Nice to Have (Preferred Qualifications): Experience with other chatbot voice bot platforms (AWS Lex, Kore.ai, Rasa, Watson). Knowledge of Generative AI and Google Vertex AI for advanced chatbot enhancements. Experience with UX/UI principles to create human-like chatbot interactions. Exposure to machine learning models for speech and text processing. Why Join Us Opportunity to work on cutting-edge AI-driven conversational experiences. Collaborate with industry experts in AI, NLP, and cloud technologies. Work in an innovative and growth-focused environment. Competitive compensation and professional growth opportunities.

Senior Data Analyst Job Title: Data Analyst Location: India ( Gurgaon , Chennai , Bangalore) Employment Type: Full-Time Experience: 5-10years Who are we At Derisk360, were leading the AI revolution, positioned at the very centre of innovation. We fuse artificial intelligence and data analytics and transform business risks into golden opportunities, pushing the boundaries of whats possible. Our success comes from a strong foundation of innovation and collaboration with industry leaders. With each project, we raise the bar, helping businesses confidently step into the future and navigate challenges with ease. The Opportunity We are seeking a Result-Oriented Data Analyst with a strong background in system analysis, development, and data management. The ideal candidate will have 8+ years of experience across multiple platforms, with expertise in handling business intelligence data and leading projects from requirement analysis to implementation. This role requires a strong understanding of operational and technological demands, excellent problem-solving skills, and the ability to build meaningful relationships with stakeholders. You will be working closely with cross-functional teams and contributing to key projects involving data migration, automation, and system upgrades. This is an excellent opportunity for a proactive individual who is looking to make a significant impact on business processes through data-driven insights and solutions. Your Mission: Data Collection Analysis: Gather, clean, and process data from various sources (databases, spreadsheets, external) for detailed analysis. Data Migration ETL Development: Design and implement ETL (Extract, Transform, Load) processes to manage data across multiple systems using IBM Infosphere DataStage and other tools. Project Leadership: Lead projects through all phases of the SDLC, including requirement gathering, analysis, design, and implementation. Data Visualization: Create data visualizations and dashboards using Power BI to present findings and insights to stakeholders. Collaboration: Work with cross-functional teams, including business analysts, data engineers, and decision-makers to meet business needs and ensure successful project outcomes. Stakeholder Management: Build and maintain strong relationships with stakeholders to identify improvement opportunities and deliver solutions that enhance business processes. Technical Support: Provide ongoing technical support, troubleshoot issues, and manage resources to meet project deadlines. Process Optimization: Identify operational inefficiencies and propose innovative solutions to improve system performance and customer satisfaction. Testing Documentation: Prepare and review requirements documents, test cases, and system documentation to ensure quality and accuracy of deliverables. Required Skills Experience Data Analysis: Proficiency in collecting, cleaning, and analyzing data to uncover trends and provide actionable insights. ETL Data Warehousing: Extensive experience in designing and implementing ETL processes using IBM Infosphere DataStage, SQL, and database tools. Data Visualization: Experience in building interactive dashboards and reports using Power BI. Problem Solving: Strong analytical and problem-solving skills to address complex data and system-related challenges. Stakeholder Management: Proven ability to collaborate with business users and technical teams to deliver solutions that meet both operational and business requirements. Technical Expertise: ETL Tools: IBM Infosphere DataStage 11.7 Databases: DB2, Teradata, Oracle, SQL Server Languages: SQL, Unix Scripting ,Python, Teradata BTEQ Scripts Scheduling Tools: Control M, Autosys, ESP Data Visualization: Power BI Methodologies: Agile and Waterfall MS Office Tools: Excel, PowerPoint Preferred Qualifications Bachelor s degree in Electronics Communication Engineering or related field. 8+ years of professional experience in Data Analysis, ETL Development, and Data Warehousing. Experience in major industries such as Banking, Logistics, and Supply Chain Management. Experience working with large-scale data migration projects (e.g., Azure platform migration, FedEx/TNT data integration). Strong understanding of Agile and Waterfall methodologies. Why Derisk360 Innovative Environment: Work on ground breaking projects that turn business risks into competitive advantages. Growth Opportunities: Join a rapidly expanding team where your contributions are valued, and leadership roles are within reach. Remote Flexibility: Work from anywhere while making an impact everywhere. Ready to Take the Leap

Location: Bangalore ( Hybrid role) Experience: Minimum 8 years Role Description We are looking for a highly skilled Java Backend Developer with expertise in designing and developing RESTful web services, Java Enterprise technologies, and cloud-based solutions. The ideal candidate should have a strong understanding of microservices architecture, containerization, and DevOps practices. Key Responsibilities Design and implement microservices using Java and Spring technologies. Develop and maintain RESTful web services. Ensure high-quality and timely delivery of services and features. Perform DevOps activities using Kubernetes. Engage in Run-the-Bank activities, including software maintenance and continuous improvement. Required Skills Expertise The candidate should have a strong foundation in RESTful web services and Java Enterprise technologies, particularly in Spring, Spring Boot, and Hibernate. Experience with web security concepts such as OAuth 2.0 and identity management is essential. Knowledge of containerization technologies, especially Docker, along with cloud platform experience, is required. The role also demands experience with Apache Kafka or other messaging systems like ActiveMQ. A solid understanding of database management, including relational databases like PostgreSQL and NoSQL solutions such as MongoDB, is necessary. The candidate should follow SOLID principles to write clean and maintainable code. Technical Requirements Strong experience in Java (Java 11/17), Spring Boot, REST, Hibernate, and Test-Driven Development (TDD). Hands-on experience with messaging systems like Kafka or ActiveMQ. Proficiency in API design using Swagger/OpenAPI and API management platforms. DevOps knowledge, including working with Docker, GitLab, and Jenkins. Preferred Experience Experience with Avaloq Core and Front Platform customization is a plus. Prior experience working in Scrum teams is advantageous. German language proficiency is beneficial but not mandatory. Other Requirements A degree in Computer Science, Engineering, or a related field. Strong communication skills in English (both written and spoken). Ability to work in a fast-paced environment and collaborate effectively within a team.

DBA (Database Administrator) Senior Analyst Engineer DBA (Database Administrator) About the Role We are looking for an experienced Senior Analyst Engineer Database Administrator (DBA) to manage, optimize, and enhance database performance. This role requires expertise in PostgreSQL, Oracle, NoSQL databases , and ETL processes , along with strong skills in data modeling, performance tuning, and cloud technologies . Location - Gurugram Experience Required 5-7 years of experience in database administration and performance engineering . Key Responsibilities 1. Database Design Optimization Design and implement scalable database models for high-performance applications. Optimize query execution , reduce deadlocks, and enhance database efficiency. Automate backup, purging, and archival processes for improved system performance. Scale production databases to handle high-traffic environments. 2. Database Administration Security Administer and optimize PostgreSQL, Oracle, and NoSQL databases . Implement data security policies , encryption, and access controls. Perform reverse engineering of legacy database applications for modernization. Manage database migrations and transformations with minimal downtime. 3. ETL Reporting Develop and implement ETL processes for seamless data integration. Perform ETL testing and validation to ensure data integrity. Work with Power BI for reporting and analytics , creating actionable insights. Ensure accurate SQL-based database validation between DB and Endur. 4. Performance Engineering Solution Designing Conduct database performance tuning , query optimization, and troubleshooting. Design high-availability database infrastructure solutions . Collaborate with cross-functional teams to optimize database operations. 5. Project Management Agile Development Gather requirements from stakeholders and translate them into technical solutions. Prepare technical documentation , including SRS, test cases, and test plans . Lead release management activities and ensure smooth system iterations. Work in an Agile development environment , participating in all Agile ceremonies. Essential Skills Expertise Database Management: PostgreSQL, Oracle, NoSQL databases. Data Integration ETL: ETL process development, data modeling, and testing. Performance Optimization: Query tuning, deadlock resolution, and automation. Cloud Technologies: Basic knowledge of AWS, Azure, and Snowflake . Technical Expertise: SQL, Python, and database security implementation. Analytical Thinking: Problem-solving, stakeholder collaboration, and documentation. Project Management: Agile methodologies, resource planning, and reporting. Key Tasks Deliverables Database Analysis Development: Identify and implement performance improvements for PostgreSQL or Oracle databases . Data Transformation ETL: Execute SSIS transformations (Aggregations, Audit, Cache Transform) and manage database migrations. Data Validation Reporting: Perform SQL-based database validation and generate insights using Power BI . Project Management Stakeholder Collaboration: Oversee resource planning, stakeholder engagement, and weekly progress reporting . Why Join Us Work with cutting-edge database technologies in a dynamic and fast-paced environment. Gain experience in cloud integration, database automation, and large-scale system optimization . Collaborate with top-tier engineering teams to drive database innovation and performance.