3 - 5 years

3.96 - 4.31 Lacs P.A.

Mumbai

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Desktop SupportPrinter SupportKPITATSLAPatchingIT SupportOutlook ConfigurationIT Service DeskTicketing ToolsService DeskMac SupportFirmwareWindows OSIT HelpdeskService RequestinLaptop SupportMS OutlookITSMMS OfficeDHCPMacMap GridLANSOWIncidentWin

Work Mode

Work from Office

Job Type

Full Time

Job Description

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

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