Desktop Support Engineer

Job Description

Job Description: We are looking for a skilled Desktop Support Engineer with 3 to 6 years of experience to provide onsite customer support at IISc Bangalore . The ideal candidate should have hands-on experience in networking, troubleshooting desktops and printers, and configuring OS & applications while staying updated with the latest industry trends. Location: IISc Bangalore (Client Location) Experience: 3 to 6 years Job Type: Onsite Full-time Key Responsibilities: Provide onsite IT support for desktops, laptops, and peripherals. Troubleshoot hardware & software issues for desktops, laptops, and printers. Install, configure, and upgrade operating systems and applications . Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN). Provide support for email, cloud services, and enterprise applications . Maintain asset inventory and ensure IT compliance at the client location. Assist users with basic cybersecurity best practices and data security policies. Work closely with IT teams & vendors for hardware replacements and upgrades. Document incidents, resolutions, and maintain an up-to-date knowledge base. Stay updated with emerging IT trends and suggest process improvements. Required Skills & Qualifications: 3 to 6 years of experience in desktop support & IT infrastructure . Strong knowledge of Windows, Linux, and Mac OS installations & configurations . Hands-on experience in troubleshooting desktops, laptops, and printers . Good understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP) . Experience in supporting Microsoft Office Suite, Outlook, and other enterprise apps . Knowledge of desktop tools, IT asset management, and ticketing systems . Excellent problem-solving, communication, and customer service skills.