Job Description

Role: Associate Engineer(Desktop Support Engineer) Location: Mumbai & Bengaluru. We're looking for candidates who is willing to take on a multi-branch responsibility in and around the mentioned locations. Skills: • L2 experience in Windows Administration • Good knowledge on MS Office 2016 and above troubleshooting • Good knowledge MS Office 365 Suite troubleshooting • Hands-on experience on MAC OS and devices • Good understanding on Windows Patching and MAC OS upgrades • Proficient in MS Office tools (excel formulae and PPT Dashboards etc.) • Good knowledge and understanding of Windows based environment. • Understanding Knowledge on Change, Incident and Problem management. Experience: 2-3 Yrs Job Description: • Build and install PCs, laptops and peripheral devices (such as printers, scanners, projectors, VC) related to desktop infrastructure, in accordance with organization standards. • Maintain installed PCs, laptops and peripherals with routine maintenance regarding updated AV DAT and OS Patches. • Identify, log and resolve technical problems with software applications or Hardware components. Assisting, Planning and executing system upgrades and migrations. • Ensure that work is carried out within agreed service levels and in accordance with Organization guidelines • Customize desktop applications to meet end-user needs, record technical issues and solutions in logs and follow up with clients to ensure their systems are functional. • Assist management in creating training materials pertaining to computer troubleshooting and usage. • Ability to prepare Standard Operating procedures, Dashboards and Data Analytics. • Collaborate with Cross Functional Teams to ensure seamless operations Technical Skills: • MCP or MCSE would be preferred. • Good to have Understanding knowledge on ITIL v4.