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Posted:2 months ago| Platform: 
Work from Office
Full Time
Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities
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