Job Description

Role & responsibilities Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Location-Ahmedabad Address:- 106, SAKAR 3, OPP ALPINE HEIGHTS, NR INCOME TAX CHAR RASTA, ASHRAM ROAD, AHMEDABAD 380014. Type of Job: - WFO No of days working in a week: - 6 days Job Descriptions: - Desktop Support Engineer Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. • Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive If interested, please share your updated CV along with the details below to take your CV for further technical evaluations: ekta@progressive.in Call:- 9560621796