Job Description

Minimum 1+ years of relevant experience required. Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting when needed Test alternative solutions until the issue is resolved Customize desktop applications to meet user needs Record technical issues and their solutions in logs Escalate unresolved issues to the next level of support Create technical documentation and manuals Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and chat Provide customer assistance and follow-up Document customer interactions Run diagnostics to troubleshoot reported issues Install, update, and repair computer hardware and software Ensure issues are fully resolved and follow up with users