Job Description

Role & responsibilities Job description 1. Installation and roll out services of new desktops & laptops. 2. Hardware fault diagnosis & isolation on desktops / laptops. First level support on desktop / laptops under warranty / AMC with third part vendor & vendor coordination & spares support 3.Installation and OS support - repair / re-installation or fresh installation 4.Installation and software support on office automation software, anti-virus software, email client (Outlook), IE, Chrome & other Business Critical Applications 5. Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. 6. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L1 & Spares support.