Desktop Support Technician

Job Description

Location: Lulu Cyber Tower 2, Infopark, Kochi Experience: 1-2 Year Qualification: BCA/ B.Sc / B.Tech IT certifications like CCNA, RHCE will be an added advantage Responsibilities: Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the companys needs. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Working knowledge of Remote Working / Mobile Computing Configuring and managing backup restore procedures. Maintaining a wide range of computer hardware and software programs. Provide secondary support for LAN administration Maintaining Avaya (IP phone), sap and Microsoft Office for retail support, active directory user’s server backups & evaluating new software & security risks