Job Description

Job Description: As a DevOps Engineer, you will play a crucial role in supporting our enterprise customers by leveraging your expertise in Google Cloud Platform (GCP), Private Cloud environments, Kubernetes, Docker, Jenkins, Prometheus, ELK, and more. You will work closely with clients, understand their needs, and provide tailored solutions to ensure their success. Your ability to learn new technical domains quickly and train others will be key to your success in this role. Responsibilities: Provide expert-level support for cloud migration and DevOps solutions to enterprise customers. Manage and optimize GCP resources, including GKE, Compute Engine, SQL/No-SQL databases, and Cloud Storage, etc. Deploy, monitor, and manage Kubernetes clusters and Docker containers. Implement and manage CI/CD pipelines using Jenkins. Monitor system performance and ensure high availability using Prometheus. Set up and maintain log management and analysis using the ELK stack. Support and optimize private cloud environments. Collaborate with cross-functional teams to design and implement infrastructure solutions that meet customer needs. Deliver exceptional client-facing support, demonstrating a passion for customer success. Continuously improve processes and systems to enhance efficiency and reliability. Qualifications: Bachelors degree in Computer Science or equivalent work experience. 3-5 years of total experience in cloud technical support and DevOps. Proven expertise in Google Cloud Platform, including GKE, Compute Engine, SQL/No-SQL databases, and Cloud Storage. Extensive experience with Kubernetes and Docker. Proficiency in CI/CD tools, especially Jenkins / Gitlab. Strong knowledge of monitoring and logging tools such as Prometheus and the ELK stack. Experience with infrastructure as code tools such as Terraform or Ansible. Demonstrated ability to quickly learn new technical domains and train others. Customer obsession and a passion for delighting customers. Preferred Qualifications: Experience in client-facing roles supporting enterprise customers. Certifications in Google Cloud Platform or related technologies. Knowledge of additional cloud platforms (e.g., AWS, Azure) is a plus. Looking for immediate joiner only Should be confortable in working as contract employee Rakuten is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team and inclusive workforce. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Rakuten’s achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.”