Job Description

We are seeking a highly skilled and experienced Genesys Dialer Expert . The ideal candidate will have a strong background in implementing, configuring, and optimizing Genesys Dialer solutions to enhance operational efficiency and drive performance improvements in our environment. Key Responsibilities: Dialer Configuration: Design, configure, and manage Genesys Dialer systems to ensure optimal performance and compliance with business requirements. Performance Monitoring: Monitor and analyze dialer metrics, making recommendations for improvements and enhancements to increase efficiency and effectiveness. Troubleshooting: Identify and resolve technical issues related to the dialer system, coordinating with internal teams and vendor support as necessary. Campaign Management: Develop and manage outbound and inbound call campaigns, including scheduling, list management, and reporting. Reporting and Analytics: Generate and review reports to assess dialer performance; provide insights and actionable recommendations to senior management. Collaboration: Work closely with cross-functional teams, including IT, operations, and marketing, to align dialer strategies with business objectives. Training and Support: Provide training to staff on dialer functionality and best practices; act as the primary point of contact for dialer-related queries. Compliance and Standards: Ensure that all dialing practices adhere to legal and industry regulations, including TCPA and GDPR. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field preferred. Technical Skills: Strong understanding of Genesys architecture, including routing, scripting, and reporting features.