About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the team Dialpad s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA teams primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users. Your role We are seeking a highly experienced and skilled Senior Test Engineer to join our team, specializing in the testing and quality assurance of phone and video conferencing devices. The ideal candidate will have 8 to 14 years of experience in testing complex hardware and software systems, with a strong focus on audio and video technologies.This role is crucial in ensuring that our products meet the highest standards of quality, reliability, and user satisfaction.Upon offer, the candidate will support the functional validation against requirements for new feature support for the various Desk Phone and Video Conferencing Devices.The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards the overall Test automation initiatives. What you ll do Collaborating with stakeholders to understand application requirements of new features, and user expectations.Identifying test scenarios, test cases, and test data to ensure maximum test coverage.Defining the scope of manual and automated testing based on the applications complexity and criticality.Executing Functional test cases and automated test cases for the Poly, Yealink and Cisco audio/video devices.Create and Maintaining test cases and scripts within the Test Management System.Analyzing test results and investigating test failures to identify root causes and provide detailed reports.Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements. Skills you ll bring 6 to 8 years of qualitative work experience in testing VoIP, Telecommunication Systems, and Communication technologies.Experienced in Configuration installation of AV devices, eg, Poly, Cisco, Yealink, Logitech, Microsoft Teams.Extensive experience in testing audio/video technologies, including codecs, streaming, and real-time communication.Perform routine testing and problem diagnosis for AV equipment such as microphones, speakers, amplifiers Display Equipment.Videoconferencing experience including operation, call set-up and equipment.Experience with network testing tools and techniques, including Wireshark, traffic simulators, and protocol analyzers.Experience with WebRTC and SIP protocols is a plus.Strong problem-solving skills.Excellent written and verbal communication skills.Ability to work on multiple simultaneous projects/initiatives.Experience in working with Analytical or Statistical Data is a plus. Benefits and perks Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the team The Product Infrastructure team focuses on the performance, monitoring, stability, and security of Dialpad s Talk , Contact Center , and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging work smoothly for our users all the time. Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you ll create at Dialpad will shape the future of work enabling companies to work from anywhere and making business communication more human. Your role As a Sr Software Engineer, you ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad s customer experience, and reduce infrastructure costs, Security, and Scalability.This position reports to our Product Infrastructure Engineering Manager and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office. What you ll do Create a long-term technical vision for this new backend, while defining steps to deliver value in shorter-term phases.Write clear and complete architectural design documents which are easily understood by other team members.Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.Perform unit and end-to-end testing.Ensure that features are shipped on time and with the highest quality.Troubleshoot and debug issues with existing features, as neededStay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.Continue contributing to fun projects meant to delight users! Skills you ll bring 7+ years of experience in backend software engineering.Bachelor s or Master s degree in Computer Science or related field, or equivalent in experienceExperience working with Python is a plus.Experience working with Microservices, and Serverless Architectures is a plus.Experience working with Containerization and Orchestration, in the Cloud is a plus.Working knowledge of unit test and integration test frameworks.Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, and web application frameworks.Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub), Redis, Elastic Search, Monitoring: Datadog, Grafana, Vue.js/Vuex frontend running natively in Electron. Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bills, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the opportunity This is a fantastic opportunity to take the lead on shaping the deployment tools Dialpad provides to delight our enterprise customers, our partners and even our own Professional Services teams. At Dialpad, product managers can operate like CEOs in their respective product areas. That means building relationships throughout the organization to lead with vision, strategy and influence to have the highest impact in delivering value to customers. Take ownership of a product already loved by many customers and exponentially increase the adoption. It will require a focus on details in order to ruthlessly prioritize efforts for impactful can t live without features that deliver delightful Admin and User experiences. Your role As a Product Manager, you ll primarily work with engineers and designers to plan, design, build and launch new product capabilities. Your product leadership will require a clear understanding of the market opportunity, critical thinking with data-driven decisions with exceptional communication skills. This position reports to our Sr. Director of Product Management over our Collaboration (UCaaS) line of business. This position is to be based in our Bangalore, India Office. What you ll do Develop partnerships - Develop and own ongoing relationships primarily with our Professional Services team to gain clear insights and understanding of the challenges they face day to day.Know your customer - Research, analyze data, and talk to your customer. Be the biggest advocate for your user s needs.Lead the charge - organize, align and provide clarity across multiple teams to deliver business value.Drive a strategic vision - become an expert in your area in order to create a compelling strategy for success.Manage complexity - Manage requirements documentation and maintain the details of multiple complex projects without losing focus of the big picture. Skills you ll bring 5+ years experience in product management in a SaaS company.Experience with deployment or implementation preferred.Strong communication presentation skills.Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.Nimble and flexible with regard to changing priorities business needs. Startup experience is a plus.BS/BA in Engineering or similar field is a plus. Dialpad benefits and perks Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the team Dialpad s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhances testability, code quality, releases and reduces overhead in getting things done.The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team s roadmap. We re all about learning what our engineers need rather than adding unnecessary processes or gates. Your role We are seeking a highly motivated and skilled Release Engineer to join our dynamic engineering team. This role is ideal for someone who thrives at the intersection of software engineering and release management. Whether you re a Software Engineer with a passion for release management or a Release Engineer with a software engineering mindset, we want you to bring your expertise in building efficient, scalable, and reliable release pipelines.This position reports to our Engineering Productivity Engineering Manager and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office. We are seeking candidates who can cover US Eastern Time business hours with the flexibility to adapt to on-call rotations for urgent releases. Who You Are You are passionate about automation and reliability in the software release process.You thrive in fast-paced environments and excel at managing multiple priorities.You take pride in building seamless and efficient workflows that enable teams to deliver high-quality products to customers.You have a proactive mindset and are always looking for ways to improve existing processes. What you ll do Release Management Manage weekly software releases across multiple environments, including scheduling, coordination, and execution.Develop and maintain release calendars, communicating schedules to stakeholders. Automation Tooling Build, maintain, and improve tools for release automation, environment consistency, and monitoring.Automate tasks like hotfixes, multi-region deployments, release validation, and rollbacks.Enhance tools for release verification, smoke tests, and environment validation. Collaboration Support SWEs during deployments, ensuring smooth rollouts of their services/applications.Educate teams about release processes, best practices, and available tools.Partner with on-call engineers to resolve deployment-related issues. Post-Release Analysis Collaborate with SWEs to analyze deployment issues and improve future releases.Provide dashboards and metrics for release process visibility and continuous improvement.Contribute to post-mortem reviews, focusing on automation and process optimization. Skills you ll bring Experience: 7+ years in release engineering, DevOps, or related roles.Technical Skills:Proficiency in CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions, Spinnaker).Experience in GCP or other Cloud Technologies.Strong scripting skills (Python, Bash, or similar).Experience with configuration management tools (e.g., Ansible, Terraform) a plus.Knowledge of security best practices for software delivery pipelines.Collaboration Skills:Strong communication skills to work effectively with SWEs, on-call engineers, and other stakeholders.Create and maintain documentation for build, release, and deployment processes to ensure clear communication and knowledge sharing across teams.Ability to educate and empower teams on release processes and tools.Mindset:Automation-first mentality, prioritizing efficiency and consistency.Commitment to fostering a culture of ownership and accountability among SWEs. Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the team Dialpad s Deal Desk Analyst will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales. Dialpad s Global Desk Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures. Your role As a Deal Desk Analyst, you ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad s deal quality is at its best, while striving for efficiency across the sales process. This position reports to our Manager of Global Deal Desk and has the opportunity to be based in our Bangalore Office . What you ll do Develop knowledge of Dialpad s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams. Seek internal help to find solutions to meet customers needs while adhering to Dialpad s selling policies. Function as point of contact for pre and post sales activities, including deal approval, order/booking validation and account provisioning. Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations. Document internal deal desk processes/procedures and find contribute to improve and support business growth. Follow internal business processes to seek appropriate guidance/approvals to resolve situations that deviate from standard process or fallbacks. Understand customer requirements and explore potential solutions. Exercise independent judgment and proactively seek guidance where needed in leading deal from quote to closing, order/booking validation and account provisioning. Manage customer contracts from initial draft to closure within established company guidelines. Demonstrate advanced knowledge of tools required, identify system issues, and raise awareness to solve them. General understanding of products/services and their product family. Proactively identify inconsistencies in structuring and coach Sales accordingly. Deliver on ad-hoc assignments as business requires. Skills you ll bring 4+ years of experience in related processes such as sales operations, finance, sales strategy. Strong attention to detail and communication skills. Able to work and multi-task in a fast paced, high pressure environment. Expertise in deal structuring, negotiation and problem-solving skills. Comfortable working in Salesforce and with CPQ tools. Preferred Requirements Bachelor s degree in business studies, Commerce, Finance, Law or related discipline. Flexible with APJ & EMEA work timing. Dialpad benefits and perks Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.