Job Description: IT Support Executive (Freshers & 1 Year Experience) Company Name: Digitech Squad Pvt. Ltd. Location: Noida Work Mode: Work from Office Shift: Night Shift Working Days: 6 Days (Monday to Saturday) Walk-in Interview Dates: 24th to 27th March 2025 Interview Time: 6:30 PM to 8:00 PM Position Overview: Digitech Squad Pvt. Ltd. is looking for enthusiastic and technically proficient IT Support Executives with experience in printers, desktops, laptops, and technical voice process support. Whether you are a fresher or have up to 1 year of experience in IT support, this is a great opportunity to join our team and contribute to providing exceptional technical support to our clients.Key Responsibilities:Provide IT support via phone, email, and chat, ensuring timely resolution of customer issues.Troubleshoot hardware and software issues related to printers, desktops, laptops, and other IT devices.Offer technical support for software installation, configuration, and troubleshooting.Address technical problems for both internal and external clients in a professional manner.Handle technical queries related to network issues, operating systems, and peripheral devices.Document all technical issues and solutions in the internal ticketing system.Collaborate with other technical teams for complex problem resolution.Maintain high levels of customer satisfaction by providing clear and effective solutions.Work within predefined service level agreements (SLAs) to resolve issues promptly.Requirements:Freshers: No prior experience required but an interest in IT and technology, especially related to printers, desktops, and laptops.1 Year Experience: Previous experience in technical support, voice-based technical support, or handling troubleshooting for IT hardware and peripherals.Strong knowledge of printers, desktops, laptops, and technical support processes.Basic knowledge of operating systems (Windows, Mac OS, etc.), hardware setup, and configuration.Experience in technical voice support and troubleshooting over calls is a plus.Excellent communication skills with the ability to explain technical concepts in simple terms.Ability to work under pressure in a fast-paced environment and meet deadlines.Willingness to work in night shifts and 6-day work schedules. Venue Details:Company Name: Digitech Squad Pvt Ltd.Address: C-3, Sector-3 Noida ,Uttar Pradesh 201301 ,Near Sector 16 Metro Station.Contact Person: Kanika ChaudharyContact Number: 7668842497 How to Apply:Interested candidates can walk in for the interview on the mentioned dates.Please bring an updated resume and a valid ID for the interview.

Job Title : Customer Support Representative (Freshers & 1 Year Experience)Company Name: Digitech Squad Pvt. Ltd. Location: Noida Work Mode: Work from Office Shift: Night Shift Working Days: 6 Days (Monday to Saturday) Walk-in Interview Dates: 24th to 27th March 2025Walk-in Interview Time: 6:30 PM TO 8:00 PMAbout Us Welcome to DigiTech Squad Pvt. Ltd., your premier partner in business outsourcing and IT solutions. As a leading business outsourcing company, we specialize in IT recruitment for major brands globally, ensuring they have access to the top talent required to drive their business forward.Our core expertise lies in providing comprehensive IT recruitment services, connecting major brands with skilled professionals who meet their specific needs and standards. We understand the critical role that talented IT professionals play in the success of any organization, and we are dedicated to sourcing and placing the best candidates to support our clients' objectives.In addition to our recruitment services, DigiTech Squad Pvt. Ltd. offers a wide range of IT services and support. Our solutions include both door-to-door and online IT support, designed to address the unique challenges faced by our clients. Whether it's resolving technical issues, managing IT infrastructure, or providing expert consultation, our team of experienced professionals is committed to delivering exceptional service and support.Position Overview: We are looking for enthusiastic, customer-focused individuals to join our dynamic team as Customer Support Representatives at Digitech Squad Pvt. Ltd. Whether you are a fresher or have 1 year of experience, we are keen to have you onboard to assist our customers and enhance their experience with our services.Key Responsibilities:Handle customer queries via calls, emails, and chat in a professional and friendly manner.Resolve customer issues promptly and efficiently by troubleshooting technical issues or providing relevant information.Ensure customer satisfaction by maintaining a high standard of service and communication.Maintain accurate records of customer interactions and transactions in the CRM system.Escalate unresolved issues to higher support levels as necessary.Achieve performance metrics and targets, including response times, resolution times, and customer satisfaction scores.Requirements:Freshers: No prior experience required, but a passion for customer service is a must.1 Year Experience: Prior experience in customer support or related roles is preferred.Excellent verbal and written communication skills.Strong problem-solving and troubleshooting abilities.Ability to work in a fast-paced environment and meet performance targets.Basic computer skills (MS Office, CRM systems).Comfortable working in night shifts. Venue Details:Company Name: Digitech Squad Pvt Ltd.Address: C-3, Sector-3 Noida ,Uttar Pradesh 201301 ,Near Sector 16 Metro Station.Contact Person: Kanika ChaudharyContact Number: 7668842497