Job Description

Greetings from Access Healthcare! Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers in the US, India, and the Philippines, and our 28,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Experience: 15+ years Shift Timing: U.S Shift 6:30 PM to 3:30 AM cab facility will be provided by the company pick up/ drop. Location: Ambattur Estate, Chennai The Director - Operations (Revenue Cycle Management) will lead the business functions of Healthcare Revenue Cycle Management, ensuring high quality and profitable service delivery to our customers. He/she will be responsible for driving best practices, innovation, knowledge management and learning across the teams under his/her span. Roles and Responsibilities: Lead all facets of the Healthcare RCM operations business Work towards smoothing of the operations process with a greater focus on client satisfaction and client relationship building Participate in expansion activities Plan workload for service management and projects Manage communication, escalation, risks and issues Drive continuous service improvements Maintain and improve pyramid structure Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded Review monthly reports, progress and performance of projects and design game plans to enhance the same Cost/ Budgeting/ Forecasting/ P&L management Transition Management Responsible to maintain high quality standards Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence Drive sustained margin growth on year -on-year basis Create appropriate servicing and retention strategies for customers Responsible for building consensus and commitment for achieving the organizations vision Contribute to short and long-term organizational planning and strategy as a member of the management team Participate in business development activity Support in establishing policies across various levels of operations to promote the company culture and vision JOB REQUIREMENTS: At least 15-20 years of experience in Operations, preferably US Healthcare industry Familiarity with Revenue Cycle Management (Provider) operations Experience in managing large teams of professionals Excellent communication skills and interpersonal skills Excellent delegation skills, negotiation skills and strong people management skills Interested candidates with relevant experience please share your updated resume to vignesh.s71@accesshealthcare.com or call Vignesh - 9677154030