Director Business Excellence lead

Job Description

Monitor and drive performance across Service Delivery Units (SDUs) to ensure alignment with business objectives and achievement of key performance indicators (KPIs). Analyse performance data to identify trends, gaps, and improvement opportunities across processes and teams. Develop and implement strategic initiatives to enhance operational efficiency and promote process excellence. Collaborate with cross-functional teams to design and execute performance improvement plans. Oversee Learning & Development (L&D) initiatives for GES, ensuring alignment with organizational needs and goals. Partner with the Global L&D team to design, deliver, and evaluate impactful training programs that support continuous learning and professional growth. You bring: Master s degree from a recognized university. 13+ years of experience in shared services, including 5+ years in Business Excellence functions. Excellent communication skills, with international exposure and the ability to engage with stakeholders at all levels. Certified Black Belt in Lean and Six Sigma, with a focus on automating and simplifying processes. Knowledge or AI is preferred.] Strong written and verbal communication skills; proficient in MS Office (Excel, PowerPoint, Word) and data analytics tools. We bring: The chance to work on impactful projects and play a key role in shaping dsm-firmenich services landscape. A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you re empowered to grow and share your ideas.