Director - Global Operations

Job Description

Key responsibilities Lead a diverse team of seasoned professionals, fostering a high-performance culture and developing future leaders. Oversee underwriting and claims operations, ensuring efficiency, accuracy, and compliance with industry standards. Working closely with senior global management across multiple operational areas. Define and execute the strategic roadmap for shared services, ensuring alignment with global business objectives. Strengthen risk and compliance frameworks, implementing controls to mitigate operational risks Work with senior stakeholders across the Group to shape the transformational change agenda for the function, managing execution to ensure benefits (financial and non-financial) are realized. Role requirements At least 15+ years of Team Management experience in a Global Insurance Wealth Management Shared Services/ GCCs, Financial Services GCCs or similar environment. Strong understanding of life insurance, pensions, group benefits, underwriting, retirements and claims. Managed Global Operations experience an essential for this opportunity. Proven track record in leading building successful teams. Demonstrate leadership ability in setting direction and prioritization. Strong communication and influencing skills required to be successful in this role. Strong interpersonal skills and evidence of working across teams and geographies to produce timely and accurate output. Professional accountancy qualification or equivalent relevant experience.