Director of F&B

Job Description

Position Overview: As the Food & Beverage Manager at Discover Resorts, you will be responsible for overseeing and managing all aspects of the food and beverage operations across our three resorts in Karjat, Khandala and Khopoli. You will play a key role in ensuring the highest level of customer satisfaction by providing exceptional dining experiences and maintaining the quality standards of our food and beverage offerings. Your leadership skills, industry knowledge, and attention to detail will be crucial in driving the success of our food and beverage department. You will report to the corporate general manager or CEO. Key Responsibilities: F&B Operations Oversee day-to-day operations of restaurants, bars, in-room dining, and banquets across all properties. Ensure consistent team communication and adherence to brand standards. Collaborate with chefs on menu planning based on trends, seasonality, and cost-efficiency. Track market competition and introduce initiatives to drive revenue and stay competitive. Team Leadership Lead, mentor, and manage F&B teams across all three resorts. Set clear performance goals and ensure smooth daily operations. Build a culture of accountability, teamwork, and service excellence. Address staff concerns, conduct ongoing training, and maintain high productivity levels. Guest Experience Maintain high guest satisfaction through service audits and feedback mechanisms. Handle guest complaints promptly and professionally. Monitor and enhance service quality through training and guest preference tracking. Use feedback to identify improvements and implement corrective actions. Sales & Revenue Develop and implement marketing and promotional strategies for F&B outlets. Monitor sales performance and introduce upselling techniques. Engage in community events and brand activations to boost visibility. Analyze daily revenues, check averages, and occupancy-related F&B metrics. Financial Oversight Prepare and manage F&B budgets and cost control plans. Analyze financial reports and take corrective measures to meet targets. Monitor payroll, operational expenses, and profit margins. Conduct internal audits to ensure financial and procedural compliance. HR & Training Recruit and onboard F&B managers and associates. Conduct performance appraisals and manage team development. Ensure fair practices, address grievances, and promote retention. Lead disciplinary actions and reinforce training programs. Administration & Compliance Ensure adherence to health, safety, and legal regulations. Maintain strong communication systems through logs and meetings. Represent F&B in leadership discussions and owner meetings. Uphold confidentiality, professional conduct, and brand standards at all times. Requirements: 10+ years of experience in F&B operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit Role & responsibilities