Director of Operations

Job Description

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. Esper is looking for a Director of Operations to lead our Bangalore office’s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace. What You’ll Be Doing Strategic Leadership Align operations and HR practices with business objectives in collaboration with senior leadership. Use data and key metrics to inform decisions and optimize office operations and workforce strategy. Champion workplace culture, DEI initiatives, and employee experience programs across the organization. Administrative & Office Operations Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure. Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction. Manage budgeting, cost controls, space planning, and procurement in alignment with company growth. Human Resources Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance. Oversee performance management systems, payroll and benefits administration and employee development frameworks. Ensure HR practices align with local labor laws, company policies, and global HR standards. Act as a culture steward—advising on employee relations, conflict resolution, and team well-being. What We’re Looking For 10+ years in administrative/office operations with significant leadership responsibility. 10+ years of progressive experience in human resources across core areas (recruitment, performance, compliance, employee relations). Experience leading cross-functional teams Proven track record in process optimization, cost-saving initiatives, and scaling operations. Strong people leader and mentor with the ability to inspire, align, and support diverse teams. Excellent communication, conflict resolution, and interpersonal skills. Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment. Education Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required If you’re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset—we want to meet you. Show more Show less