Job Description

ModMed is looking for a Director of Operations to spearhead our efforts in our positive & growing Hyderabad office. In this position, you will be a key leader for our operations in India, overseeing both direct employees and vendors. You will focus on optimizing performance and ensuring seamless daily operations. You will manage and negotiate key vendor relationships, real estate, and facilities while aligning with our global teams to support headcount plans and strategic goals. Your role will also involve overseeing budgets, ensuring compliance with regulations, and playing a critical part in risk management and business continuity. If you have a strategic mindset, substantial operational experience, and a passion for driving growth and scale, this may be the opportunity for you. Join us in our mission to modernize medicine . Operational Management: Provide strategic and tactical operational oversight of the site to ensure efficient operations Manage a team both directly and indirectly in the administration and support of site facilities. Performance Metrics Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making. Provide regular performance metrics updates to the local India Leadership Team Vendor Management Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors. Real Estate and Facilities Management Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast Facility Management: Direct management of Office Managers, transportation services and on-site catering Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place Compliance and Risk Management: Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable. Lead local Emergency Response and Business Continuity Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India Financial Oversight: Manage the GCCs budget, ensuring financial objectives are met. Procurement Management Manage the procurement process for all India-specific procurements Experience: masters in Business Management Over 15 years of experience leading operations of software development organizations with 1000+ employees Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem Extensive Experience working with the Leadership Team of reputed US Software Development Organizations Experience with the US Health Tech space would be an added advantage. Fluency in English, Telugu and Hindi Competencies Strategic Thinking Operational Excellence Leadership and People Management Financial Acumen Stakeholder Management Compliance and Risk Management Cultural Sensitivity ModMed Benefits Highlight Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you'receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.