Director of Operations

Job Description

Role: Director - Retail Operations Location : Gurgaon 8-10 years of experience in retail operations, with at least 3 years in a leadership role. What will you do Sales Team Leadership Oversee and guide the sales team across multiple cities to achieve sales targets and customer satisfaction goals. Establish clear sales KPIs and monitor performance, providing regular feedback and coaching. Store Infrastructure & Maintenance Manage the store infrastructure team to ensure timely maintenance and adherence to safety and quality standards. Drive initiatives to improve store layouts and ensure optimal functionality of all facilities. Visual Merchandising Develop and implement visual merchandising strategies to enhance customer experience and drive sales. Collaborate with the marketing team to ensure consistent branding and effective in-store promotions. Training & Development Oversee the training team to ensure employees are well-trained in customer service, product knowledge, and store operations. Develop programs to upskill staff and maintain a motivated and high-performing team. Retail Operations Management Ensure all stores operate efficiently and profitably, adhering to company standards and policies. Regularly analyze store performance metrics to identify areas of improvement and implement corrective actions. Lead operational excellence initiatives to improve productivity, reduce costs, and enhance customer satisfaction. Stakeholder Collaboration Work closely with cross-functional teams, including marketing, finance, and supply chain, to align operational goals with overall business objectives. Act as a key liaison between store teams and senior leadership to drive strategic initiatives. What we are looking for Bachelor’s degree in Business Administration, Retail Management, or a related field. An MBA is preferred. 8-10 years of experience in retail operations, with at least 3 years in a leadership role. Proven track record in managing large-scale operations and multi-city teams. Ability to manage multiple projects and stakeholders in a fast-paced environment. Leadership skills with a knack for driving collaboration across teams. Job Types: Full-time, Permanent Pay: ₹4,000,000.00 - ₹5,500,000.00 per year Schedule: Day shift Application Question(s): Do you have proven track record in managing large-scale operations and multi-city teams? What's you current and expected ctc ? Education: Master's (Required) Experience: Retail operation: 8 years (Required) Location: Gurugram, Haryana (Required) Work Location: In person