Director-Software Delivery"

Job Description

Global Delivery Ownership: Oversee and manage all customer deliveries across Zapcomglobal footprint, ensuring high-quality execution, customer satisfaction, and alignment with business objectives. Leadership Team Management: Lead and mentor a high-performing software delivery organization, ensuring effective project execution, risk mitigation, and team development. Customer Engagement Success: Act as the primary point of contact for key customer stakeholders, fostering strong relationships, understanding business needs, and ensuring successful delivery outcomes. Operational Excellence: Drive best practices in delivery governance, agile methodologies, quality assurance, and project management to maximize efficiency and minimize risks. Strategic Growth: Work closely with executive leadership to align delivery strategies with business growth, customer expansion, and market trends. Cross-functional Collaboration: Partner with customers, product management, sales, and customer success teams to ensure smooth execution and seamless customer experience. Metrics Performance Management: Establish and track key performance indicators (KPIs) to measure project health, team efficiency, and customer satisfaction. Process Improvement: Continuously refine delivery frameworks, tools, and methodologies to improve operational effectiveness and scalability. Requirement: 15+ years of experience in software delivery, with at least 5+ years in a leadership role managing large-scale IT projects. Proven track record in IT consulting or services organizations , managing customer deliveries across geographies. Strong understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices .