As a Senior Customer Success Manager at Docsumo, you'll drive value realization for our enterprise clients while serving as their trusted advisor throughout their journey with our platform. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure our customers achieve their automation goals and continue expanding their use of Docsumo. Key Responsibilities Strategic Customer Partnership: Serve as the primary point of contact and trusted advisor for your portfolio of enterprise accounts, developing deep relationships with key stakeholders. Outcome Delivery: Own and drive customer OKRs, ensuring clients achieve measurable business outcomes and ROI from our Document AI solutions. Onboarding Excellence: Collaborate with our specialized Onboarding team to create seamless implementation experiences for new customers, establishing strong foundations for long-term success. Voice of the Customer: Transform satisfied users into vocal advocates through strategic collection of G2 reviews, case studies, testimonials, and reference calls. Portfolio Management: Maintain a comprehensive understanding of your accounts health, driving strong retention metrics while identifying and executing expansion opportunities. Team Leadership: Mentor junior team members, sharing best practices and helping establish scalable customer success processes. Process Optimization: Follow and enhance internal protocols for Account Management, Enablement, Onboarding, and Adoption to ensure consistent, high-quality customer experiences. Work Schedule This position requires availability during North American business hours: 4:00 PM to 1:00 AM IST. Required Experience & Education 5+ years of experience in B2B SaaS Customer Success, with demonstrated success managing enterprise relationships. Experience directly managing high-performing teams OR building customer success functions from the ground up. B.Tech/B.E in Computer Science, Electronics, or Electrical Engineering. Proven track record of increasing customer retention and driving expansion revenue Essential Skills Technical Aptitude: Comfortable discussing technical concepts, basic API knowledge, and the ability to understand how our Document AI solutions integrate with customer environments. Communication Excellence: Exceptional written and verbal communication skills with the ability to explain complex concepts to both technical and non-technical audiences. Relationship Intelligence: Natural ability to build trust, navigate complex organizations, and serve as a respected advisor to customers. Process Orientation: Highly organized approach with methodical problem-solving and consistent delivery. Business Acumen: Skilled at identifying expansion opportunities and articulating business value. Global Perspective: Experience managing international customer relationships with sensitivity to cultural nuances. First-Principles Thinking: Ability to break down complex problems and continuously improve processes. Adaptability: Flexible approach to meeting evolving business requirements Why Join Docsumo Make a meaningful impact by helping enterprises transform their document processing capabilities. Work with cutting-edge AI technology that delivers measurable business outcomes. Collaborate with a talented, global team committed to customer success. Learn and grow in a dynamic, fast-paced environment backed by top-tier investors. Shape the future of a rapidly expanding Customer Success organization

As a Technical Product Manager at Docsumo, you'll drive our Document AI platform forward by bridging technical capabilities with market needs. you'll report directly to our CTO and have a clear growth path toward the Director of Product as you build. Key Responsibilities 1 **Drive Product Strategy & Roadmap** - Analyze market trends, competitor capabilities, and customer feedback to identify opportunities for technical innovation - Create a data-driven product roadmap that balances technical feasibility with market demands 2. **Own Technical Product Development** - Translate business requirements into detailed technical specifications for the engineering team - Create comprehensive PRDs with explicit acceptance criteria and edge cases - Conduct technical feasibility assessments and work with architects to design scalable solutions - Lead sprint planning sessions and daily standups, making real-time prioritization decisions - Establish clear technical success metrics for each feature release 3. **Conduct User Research & Testing** - Design A/B tests to validate technical hypotheses before full deployment - Implement instrumentation to capture granular usage metrics for feature optimization - Conduct technical user interviews to understand pain points in the document processing workflow - Create data visualization dashboards to monitor system performance and user adoption 4. **Build & Lead a Team** - Hire and mentor junior product managers with technical backgrounds - Establish best practices for technical product management within the organization - Create frameworks for technical requirement gathering and prioritization - Develop a product team OKR system aligned with engineering capabilities Technical Requirements Bachelors degree in Computer Science, Engineering, or related technical field 5+ years of product management experience with demonstrable technical background Strong understanding of LLMs, their capabilities, limitations, and implementation strategies Experience with document processing technologies, OCR, or NLP solutions Proficiency in SQL for data analysis and product metrics tracking Understanding of machine learning concepts and model evaluation metrics Experience with product analytics tools (Amplitude, Mixpanel, etc) Familiarity with API design principles and RESTful architecture- Knowledge of agile methodologies and project management tools (Jira, Asana) Our Engineering Culture 1. **Take Technical Ownership** - Be accountable for the technical success of your product areas - Proactively identify and address technical debt - Make data-backed decisions and stand behind your technical choices 2. **Embrace Technical Challenges** - Approach complex problems as opportunities for innovation - Stay current with emerging technologies in document processing and AI - Continuously experiment with new approaches to improve extraction accuracy 3. **Master Technical Details** - Write precise, unambiguous technical specifications - Understand the technical implications of product decisions - Review code and provide meaningful feedback to engineering teams 4. **Balance Collaboration and Independence** - Seek input from technical stakeholders while maintaining decision velocity - Know when to make independent technical calls vs. when to build consensus - Create clear technical decision frameworks for your team to follow 5. **Drive Purposeful Innovation** - Focus on technical solutions that deliver measurable business impact - Prioritize innovations that improve document processing accuracy and speed - Build features that solve real customer problems, not just technical exercises 6. **Foster Technical Respect** - Acknowledge engineering constraints and work within them - Provide constructive technical feedback that helps the team improve - Recognize and celebrate technical achievements across teams