Job Title: Customer Support Executive (Software Solutions)Job Location: Hyderabad (Night Shift)Job Type: PermanentShift Times: 2 shifts available between 3:30 pm (IST) to 8:30 am (IST) with rotating team members every month.Salary: Commensurate with experience and market standardsWe are recruiting Customer Support Executives (Software Solutions), both experienced and new graduates, to work from its Hyderabad Office. You are an ideal candidate if you are eager to learn, love to help customers and have good communication skills Required Qualifications: Any graduate with strong English communication skills (verbal and written). 1-3 years of experience in customer service/support job preferred. Should have an appreciation of software products and how they work. Proficiency with MS Office, HubSpot, Gmail and other similar tools. Attention to details. Good time management skills.Interested? Share a copy of your latest resume at Dsharma@drivecurrent.com, along with a write-up as to why you are a good fit for this role and we can reach out to you at our earliest convenience.

Business Analyst (Web Analytics) - Hyderabad Location (Hybrid Role)5 months Contract ( with the possibility of extension)We are seeking local candidates based in Hyderabad who can potentially work from the office for our retail client based in USA. The Web / APP Analytics & Instrumentation Product Management team is chartered with managing products that allow for collecting, sharing, and analyzing data from customer interactions across all digital touchpoints. The teams stakeholders sit in cross-functional groups across all brands. The team works to enable them with the right products to better test, measure, and curate the customer journey with quality data every day. This is a highly complex role with the successful candidate being one who enjoys a flexible and constantly evolving work environment, who is technically savvy but has excellent written and verbal communication skills.KEY RESPONSIBILITIESManage and execute on backlog of Data Quality work within core data governance tool (ObservePoint).Own Data Quality tool (ObservePoint), employing historical use and domain knowledge to improve and drive efficiency.Review and respond to identified data issues on daily basis, owning response strategy.Drive data collection validation process, working closely with engineers across the organization.Drive improvement in accuracy of data capture by maintaining and enforcing data requirements within Observepoint, building out suite of audits , journeys, rules, alerts and notificationsProactively escalate issues to vendor to improve tool performanceWork with cross functional teams to ensure tool is working as expected.Access raw data via API and pull into visualization toolKEY EXPERIENCES3+ years of Analytics or IT experience, at least 2 of which include business analyst or web analytics related experienceProficiency in Data Quality Management with ObservePoint requiredExperience with web analytics tools (i.e. Adobe Analytics, Google Analytics, etc.) and or App / Mobile preferredExperience with tag management systems/ data layers required (i.e. Tealium, Signal, Google Tag Manager, etc.)Experience with JavaScript and HTML requiredExperience with pixel implementation preferred.Experience with APIs and Webhooks preferred.Experience with React and Node JS preferredExperience with Data Management and Data Visualization ToolsAbility to effectively manage competing priorities, escalate appropriately and handle multiple assignments at onceCapable of communicating complex ideas clearly and succinctly both verbally and in writing and to a diverse group of stakeholdersAbility to enforce requirements and clearly communicate implications of non-compliance Desire to independently drive results in a fast-paced, challenging environment