Job Description

Roles and Responsibilities Handle guest complaints or issues promptly and professionally. Maintain high standards of cleanliness and organization throughout the property. Manage daily activities such as room assignments, check-ins/check-outs, and special requests from guests. Supervise staff performance and provide guidance to improve customer satisfaction. Ensure smooth operation of hotel facilities, including front desk, housekeeping, and food & beverage services. Desired Candidate Profile Strong leadership and organizational skills with ability to multitask effectively. 4-7 years of experience in hospitality industry with a focus on duty management or similar role. Excellent communication, problem-solving, housekeeping, and food & beverage management skills required.