E-Commerce Executive

Job Description

Job Title: E-Commerce Executive Location: Jubilee Hills, Hyderabad Job Type: Full-Time Working Days in a Week - 6 Days Reports to: eCommerce Lead About the Role: We are seeking a detail-oriented and adaptable E-Commerce Executive to join our team. In this role, you will be responsible for managing Shopify operations, providing exceptional customer service, and ensuring smooth day-to-day workflows. The ideal candidate will have a basic understanding of the strong operational skills and excellent communication abilities. Key Responsibilities: E-commerce Operations: Manage product listings and ensure accurate and up-to-date information. Handle order management , including processing, tracking, and fulfilling orders. Operational Skills: Quickly learn and adapt to the company's in-house procedures and workflows . Maintain meticulous record-keeping and adhere to operational guidelines. Ensure attention to detail in all tasks to minimize errors and improve efficiency. Customer Service: Handle customer inquiries via phone, email, and chat in a professional and timely manner. Resolve customer issues effectively and provide satisfactory solutions to ensure a positive customer experience. Maintain a high level of customer satisfaction through clear and empathetic communication. Excel Proficiency: Perform data entry and manage data using Excel, including sorting, filtering, and applying basic formulas. Assist in creating simple reports or dashboards to support business operations (if applicable). Qualifications: Basic understanding of the e-commerce platform (product listings, order management). Strong adaptability and ability to learn new processes quickly. Excellent attention to detail and organizational skills. Good communication skills for interacting with customers and team members. Proven problem-solving abilities to address customer concerns effectively. Proficiency in Microsoft Excel (data entry, sorting, filtering, basic formulas). Order processing and fulfillment daily. Preferred Skills: Experience in e-commerce operations or a similar role. Familiarity with Excel. Knowledge of customer service best practices . Why Join Krishna Jewellers Pearls & Gems? This is an opportunity to work in a dynamic and growing e-commerce environment. Collaborative and supportive team culture. Provident Fund Paid Leave Daily Snack Yearly Bonus Health Insurance Opportunities for professional growth and development