Roles and ResponsibilitiesHandle client queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to clients through effective communication skills.Maintain records of all interactions with clients using CRM software or other tools.Identify opportunities for upselling/cross-selling relevant products/services based on client needs.Excellent communication skills with ability to handle multiple conversations simultaneously.Strong interpersonal skills for building strong relationships with clients over phone/email/chat platforms.