eCommerce analyst

Job Description

Job Title eCommerce analyst Location(s) Mumbai About Us Find your future at Revvity Provide channel revenue reporting, including channel shift and channel growth views across regions, customers and business segments. Report on progress of customer adoption and migration initiatives; highlight measurable progress through the enablement, onboarding, adoption and retention phases. Quantify and track net new customers brought into the franchise via the e-channels. Help the business understand eCommerce growth including revenue and transaction share across regions, customers and business segments. Integrate Supply Chain performance metrics that illustrate and measure our ability to meet shipment and delivery date commitments including cycle time. Gather, package and provide metrics that tell the channel level story of customer satisfaction, operational excellence and improvements in end-to-end digital customer experience that support improved commercial outcomes. Help create a framework, methodology and reporting process to measure improvements in sales rep effectiveness working in the omnichannel selling environment. Develop and provide regular reporting on SFDC case management including response time, resolution time, and first-time fix. Integrate reporting provided by other teams into monthly reporting packages including product content completeness, product e-saleability and website engagement and performance indicators from Google Analytics. Seasonal electronic pricing catalog creation validation