Senior Practice Manager/Implementation Manager HCM Suite Deployment | Hyderabad | Night Shift – US | HybridRole Overview: As a Senior Practice Manager within Professional Services, you will handle aiding Practice Directors/Regional PS Leaders with managing Professional Services. You will be accountable for Cornerstone’s growing customer and partner base on the design, implementation, and ongoing support of the full suite of products and services. You will also manage and handle project or account escalations and provide pre-sales support when needed. You will be responsible for ensuring on-time, high-quality deliverables and high levels of client satisfaction. You will be responsible for mentoring project team members in all facets of project governance including developing project scope, timelines, budgets, and deliverable schedules. You will also identify opportunities with existing customers for additional servicesIn This Role You Will:Build Practice by establishing processes, procedures, and templates for pre-sales through delivery experienceSupport the CEM on pursuits based on knowledge from previous project/customer experiencesMentor and provide coaching to consultants and project managers.Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfactionManage account and customer escalations; facilitate on-site client meetings where needed; articulate issues and resolution options clearly and succinctlyMonitor on-site and remote day-to-day activities between client and CSOD personnel during the projectsInteract with account managers, sales, support, success, product engineering, and product management to ensure organizational continuityReview weekly status reports and project updates that are within your portfolio. Communicate any escalations or risks that can cause escalations to the Regional PS LeadersProvide pre-sales support to the CEMs and look for opportunities to upsell to existing customers who are in flight on projects or recurring servicesAssume areas of ownership within the Professional Services department for internal and external development of staff, processes, procedures, methodologies, and areas of excellenceHire and train staff for project delivery while managing billable & productive utilization KPIs for your teamPeople Management - Mentoring and coaching a team of direct reportsManage partner relationships in coordination with the Alliances and Partner Success Management teams and provide governance for partner-delivered projectsPlan and manage services project/portfolio schedules and budgetsDrive best practices adoption and continuous improvement initiativesMentor team members aspiring to take up Practice Manager as their next roleYou’ve Got What It Takes If You HaveA minimum of 5-7+ years’ experience managing software as a service (SAAS) deploymentProven record of accomplishment in developing and keeping profitable and referenceable customer relationshipsConfirmed experience in proactively identifying, assessing, and mitigating risks during bid development and project execution; managing delivery of projects; identifying, developing, and closing services engagementsDemonstrate and ensure timely and thorough communication of strategy, deliverable status, and resultsExperience in measuring the progress of projects against established objectives such as revenue, expense management, utilization metrics, delivery quality, and customer satisfactionExposure to monitoring results and taking corrective action to ensure the achievement of the objectives within budgetHave experience as an escalation contact for implementation issues with the customer decision-maker for resolutionAbility to build out value proposition presentations and service offerings for Professional Services during pre-sales cycle at prospects location addressing all facets of the implementation processExcellent communication skills both written/oral; excellent presentation and facilitation skillsExtra Dose of Awesome If You HaveStrong understanding of HR processes and talent management practicesTechnical Degree preferred, Computer Science degree a plusProject Management Professional (PMP) certification is a plus (or willingness to work towards)Experience with Salesforce (SFDC), MS Project, Smartsheet, Kantata or other PSAPre-sales support experience#LI-Hybrid