EDP Assistant

Job Description

Job Title: EDP Assistant (Electronic Data Processing Assistant) Department: IT / EDP Reports To: EDP Manager / IT Manager Location: Baywatch Resort Goa Job Purpose: The EDP Assistant is responsible for managing and supporting the hotel's electronic data processing systems, ensuring smooth and efficient operations of all software, hardware, and network systems used within the hotel. The role involves troubleshooting, system maintenance, and assisting with the implementation of new technologies to support the operational and guest service needs. Key Responsibilities: System Maintenance & Support: Assist in monitoring and maintaining the hotel’s computer systems, including POS systems, PMS (Property Management System), and other hotel management software. Perform regular updates, backups, and system checks to ensure all applications and hardware function properly. Troubleshoot and resolve system issues, escalating problems when necessary to the EDP/IT Manager. Technical Assistance: Provide technical support to hotel staff regarding system usage, software issues, and hardware problems. Assist with the training of hotel employees on new systems, software, or any updates to existing platforms. Data Entry & Management: Ensure accurate and timely entry of data into the hotel’s systems. Manage the organization and storage of digital data, including guest records and internal reports. Assist in the preparation of routine reports, including financial reports, guest statistics, and operational data. Hardware Management: Monitor and maintain hotel computer hardware, printers, and other peripheral devices. Ensure all systems have necessary software updates and antivirus protections in place. Collaboration with Other Departments: Work closely with the Front Desk, Housekeeping, Sales & Marketing, and other departments to ensure data integrity and system functionality. Assist with the implementation of new technologies or system upgrades as required by the hotel’s operational needs. System Security: Assist with monitoring the security and integrity of the hotel’s data, ensuring compliance with data protection policies. Report and address any suspicious activities related to data security. Documentation & Reporting: Maintain detailed documentation of all system maintenance, technical issues, and solutions. Report system performance and operational issues to the EDP/IT Manager regularly. Qualifications & Requirements: Education: Bachelor’s degree or equivalent qualification in Computer Science, Information Technology, or a related field. Experience: Previous experience in an IT or EDP role, preferably within the hospitality industry. Familiarity with hotel management systems (PMS), POS systems, and other related software. Skills: Strong technical knowledge of computer systems, hardware, and software applications. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Basic understanding of network systems and troubleshooting. Excellent communication skills for dealing with hotel staff and guests. Ability to multitask and prioritize issues efficiently. Personal Attributes: Strong problem-solving abilities and attention to detail. Proactive and able to work independently. Willingness to learn new technologies and systems. Strong organizational and time management skills. Ability to maintain confidentiality and handle sensitive data. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person