Job Description

The Opportunity: The purpose of this role is to ensure the efficiency of the department and provide support for team members regarding training, troubleshooting, and process implementation. What Youll be doing Everyday: Respond to requirements inquires coming from internal groups in a timely manner Research and update the admission info for our requirements database Research and document admission requirements and education credentials for new programs Attend partner schools virtual and/or in-office meetings Provide ideas about how to maximize accuracy and response times Analyze the impact of inaccurate admission requirements and documenting lessons learned Review cancellations / rejections / experiment application result and take the appropriate actions Create new knowledge base articles Review accuracy of the existing knowledge base articles and take appropriate action Review the work that has been completed by junior team members and provide feedback Answer team members technical questions in a timely manner Lead the project and ensure the expected deadline and outcome would be met Collaborate with other teams for complicated case escalation Added responsibilities will be assigned as needed What you Bring to the Table: 2-5 years experience in education credential evaluation Good knowledge of at least one country education system other than Canada and US Reading and speaking proficiency in a language other than English is an asset Experience using Google and Office Suites, Adobe Acrobat, etc. Exceptional interpersonal, verbal, and written communication skills Aptitude for prioritizing tasks with excellent organizational skills Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality Adept researching, investigating and problem-solving capabilities Able to work in a collaborative, teamwork environment Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines Able to work in a collaborative, teamwork environment Able to adapt to new policies and procedures Good knowledge of customer service standards ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.