EJR/SPC/032/ SysTrack Administrator

Job Description

ql-editor "> Installation and Configuration: Responsible for the initial Tenant registration and Configuration. (SaaS Cloud Platform) Understanding and Configure the Integrations on the Platform. Configures and customizes the SysTrack solution to align with the organizations requirements and preferences. User and Role Management: Manages user accounts and permissions within the SysTrack solution. (RBAC configuration B2C and SSO based) Assigns appropriate roles and permissions to users based on their job functions and responsibilities. Ensures that the right users have access to the necessary data and functionality within the SysTrack solution. Data Collection and Monitoring: Oversees the data collection process, ensuring that the necessary data is being collected from various endpoints within the organization. Monitors the performance and health of the SysTrack solution, including the data collection agents. Tenant Side Configurations. Troubleshoots any issues related to data collection or monitoring and takes appropriate actions to resolve them. Understanding of Logs to troubleshoot the issues. Reporting and Analytics: Generates and customizes reports using the SysTrack solution to provide insights and information to various stakeholders, such as IT managers, executives, and support teams. Analyses the collected data to identify trends, patterns, and potential issues within the IT environment. Collaborates with business stakeholders to understand their reporting and analytics requirements and ensures that the SysTrack solution meets those needs. Weekly and Monthly Dashboards to be published with the stakeholders. Optimization and Maintenance: Regularly reviews the SysTrack solutions performance and efficiency and implements necessary optimizations to ensure optimal performance. Manages the lifecycle of the SysTrack solution, including upgrades, patches, and backups. (Review SysTrack Kits and work on upgrades and new Features) Collaborates with the SysTrack vendor or support team to address any issues or concerns that may arise during the operation of the solution. Training and Support: Provides training and guidance to end-users and IT support teams on the effective use of the SysTrack solution. Serves as the primary point of contact for SysTrack-related inquiries and issues, and coordinates with the SysTrack vendor or support team as needed. Develops and maintains documentation, workflows, and best practices for the SysTrack solution within the organization.