Job Description

Experience Required : Above 5 years What we like to see in you Core Competencies: Back-Office Data Operations | Delivery Management | Customer Success | Problem-solving | Customer-centric Mindset | Delivery Planning | Stakeholder Communication | Data Workflows | Reporting | Process Optimization | Microsoft Office. Preferred Competencies : SQL | Data Validation Tools | Workflow Automation | Agile | Scrum | Kanban | B2B Experience | Financial Services | Data Management | Supply Chain. What do we expect Bachelor s degree in engineering, Business Administration is primary. Bring your expertise in back-office data operations, delivery management, or customer success with 5+ years of experience. Apply your problem-solving skills and customer-first mindset to manage interactions effectively. Lead the way in planning, executing, and presenting delivery plans to customers and stakeholders. Work with large-scale data processes, ensuring smooth and efficient operations. Utilize your knowledge of data workflows, reporting, and process optimization to drive improvements. Leverage Microsoft Office, SQL, data validation tools, and workflow automation for efficiency. Bonus points if you have experience in B2B, financial services, Agile, Scrum, or Kanban methodologies! What Youll Bring to the Table Be the go-to person for customers, keeping things smooth with quick responses, clear updates, and problem-solving. Spot potential roadblocks before they happen and take action to keep everything on track. Own the delivery process from start to finish, making sure timelines, SLAs, and customer expectations align. Keep customers and teams in sync by sharing key milestones, updates, and performance insights. Track data accuracy, turnaround time, and efficiency working closely with Engineering to fine-tune operations. Listen to customer feedback, make improvements, and ensure they re getting the best experience possible. Act as the bridge between customers and internal teams, making sure expectations and workflows stay aligned. Team up with Finance and Sales to handle invoices, track billing, and keep everything transparent on the financial side. Core benefits you ll gain Build strong customer relationships and enhance communication skills by acting as the primary point of contact. Gain valuable experience in delivery management, problem-solving, and working across teams to drive successful outcomes. Develop analytical skills by tracking key metrics, optimizing workflows, and making data-driven improvements. Expand knowledge in financial and operational processes, including billing, invoicing, and service compliance. Other Level-based benefits