Process Management & Improvement-Drive & achieve productivity enhancementsPeople Management-Conduct regular meetings with process managers & resolve concernsCustomer Service & SLA Delivery-Manage client relationships Strategic InitiativesRequired Candidate profileP&C or any commercial Insurance experiencemanaged a span of 200+ people & experienced in handling ManagersManaging multiple transitions & done project managementsuvidham@emsol.co.in9911254430

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer callsRequired Candidate profileProvide feedback to team members on both call coaching and other daily performancecall 9716551077,share cv mamta@emsol.co.in

HR Business EffectivenessStrategic talent ManagementPeople PlanChange design and orchestrationLeadership and Team PerformanceStrategy clarity and alignmentpeople manager for min 5 yearsShould have been a part of Strategic initiativeRequired Candidate profileShould have managed 1-1 skip level meeting with business, formulated policies, been part of employee retention & engagementmanaged a HC of min 3K + employeesSuvidhasuvidham@emsol.co.in9911254430

Conduct regular needs assessments to identify training requirements. Deliver or oversee the delivery of training programs.Provide ongoing coaching and mentoring to customer carecall@9716551077, share cv @mamta@emsol.co.inRequired Candidate profileEnsure that customer care staff are adequately trained on Australian regulatory requirements, including NCCP and BFSA.Develop and maintain comprehensive training curricula for mortgage underwriting

good knowledge in AML, Enhanced Due Diligence on customers, Identification & reporting of Fraud, KYB & KYC.Regulatory requirements on AML & KYC regulations & expertise in regional risks, issues and cultural norms.•PEP review•Geo screeningRequired Candidate profileAnalyze the data to identify Trends & Patterns in Payments Transactions good knowledge of Sanctions call @9716551077, share cv at mamta@emsol.co.in

Analyse and maintain all Client Service Level AgreementsSelecting, training, developing, and managing performance of direct reports and their associatesManage and review operational reportsCreate and maximize relationships with client partnersRequired Candidate profileHandle a team of TLs7-8 years client facing Work experience in a BPO/German environmentGerman proficiency level- B.2/C1/Written/SpokenFemale candidates onlysuvidham@emsol.co.in99113254430

Sales GenerationDeal Closure and Quotation follow upProspecting and hunting new prospectsAdministration / Campaign AwarenessCall down to drive communication awareness of any product campaign and promotions, RSVP registration for channel eventsRequired Candidate profile3+yrs of sales and marketing experienceSound knowledge of IT industry/products/solutionsExperience using CRM/ERP platforms and opportunity/lead qualification processsuvidham@emsol.co.in9911254430

Building reports in Oracle Business Intelligence applications (OTBI, BI Publisher, OAC), iCIMS or related HRIS reporting applications to satisfy report requestsDeveloping & maintaining dashboardsfunctional compliance, data integrity or HR analysisRequired Candidate profile3 years experience building and testing reports in Oracle Business Intelligence applications (OTBI, BI Publisher,OAC), iCIMS or similar BI applicationsSuvidha Mahajansuvidham@emsol.co.in9911254430

Vendor Problem-backlog monitoring•Monitor vendor adherence to contractual obligations•Responsible to manage operations for 2-3 QTC (Quote to cash) sub-components like Xaas, Order Booking, Order changes, Logistics, Invoice disputes.Required Candidate profileProduce monthly reports detailing vendor submission activityday shift with no cabcall@9716551077share cv at mamta@emsol.co.in

Oversee Capacity planning for HC.Continuously monitor the performance against the plans and refine and redefine assumptions Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resourcesRequired Candidate profileConduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plancall@9716551077, share cv @mamta@emsol.co.in

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standardsRequired Candidate profileConduct regular one-on-ones with direct reports• Handle a team of Team LeadersExperience in international Voice processcall@9716551077, share cv @mamta@emsol.co.in

Lead Team Members, foster growth via effective coaching and communication and promote teamwork and cooperation• Identify performance related issues, develop an action plan for improvement• Provide expertise in handling escalated customer callsRequired Candidate profileProvide feedback to team members on both call coaching and other daily performancecall 9716551077,share cv mamta@emsol.co.in

Build and sustain professional and communication skills for VA trainersPost TTT certification deliver at least1batch during Process Training•Design training curriculum•Observe and evaluate trainee performancecall @9716551077, mamta@emsol.co.inRequired Candidate profileConduct 1:1, TEP and RTR activities.Conceptualize, plan and execute training•Create refresher and huddle content and track floor penetration every week based on the TNA/TNI based on audit results

Report results of evaluations to appropriate Quality/Operations stakeholdersAchieve departmental productivity requirementsFacilitate remote call monitoring sessions as neededinternal quality auditsinternal & external calibration sessionsRequired Candidate profileExperience in managing international voice clients preferably in Banking/Insurance/Healthcare2+yrs of experienceBPO industryimmediate joinersSuvidha Mahajansuvidham@emsol.co.in9911254430

Responsible for the day-to-day supervision of a group of messaging associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.Regularly impart effective coaching to team memberRequired Candidate profileEnsure service delivered to our customers meets contractual (‘KPIs’) and financial expectations1+yrs of exp as TL-Banking, Insurance, HealthcareVoice SupportSuvidhasuvidham@emsol.co.in9911254430

Apply instructional design theories & practiceEvaluate instructional design of courses & suggest & author original instructional content to improve course designEnsure instructional content & assessments are aligned to specific learning objectivesRequired Candidate profileSkilled in Instructional Design principles & theory,Adult Learning principles, Andragogy, Kirkpatrick & Blooms' levels,ADDIE modelUnderstanding of LMS & SCORM

Manage a team of Real Time AnalystsTrigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basisFirst level of Escalation for Intraday issuesRequired Candidate profileExperience in managing large scale complex operations in Real Time & managing multi-site & multivendor environmentHands-on experience in Telephony & WFM toolsSuvidhasuvidham@emsol.co.in9911254430

Develop and implement workforce management strategies to optimize staffing levels and schedules•Analyze workforce data and trends to forecast staffing needs and adjust schedules•Create and maintain detailed schedulesRequired Candidate profileMonitor real-time workforce performance•Prepare regular reports on workforce metrics, performance indicators, and compliance with schedulescall@9716551077share cv at mamta@emsol.co.in

Develop and implement quality management systems•Establish quality objectives.resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc).Plan and conduct internal audits to assess the effectiveness of the QMSRequired Candidate profileAct as a primary POC between the QA teams, OPS & clients, coaching, remediation, training and development for QAs and QA Leads call @9716551077share cv at mamta@emsol.co.in

Conduct regular needs assessments to identify training requirements. Deliver or oversee the delivery of training programs.Provide ongoing coaching and mentoring to customer carecall@9716551077, share cv @mamta@emsol.co.inRequired Candidate profileEnsure that customer care staff are adequately trained on Australian regulatory requirements, including NCCP and BFSA.Develop and maintain comprehensive training curricula for mortgage underwriting