Job Description

We are looking for a Customer Support Specialist to assist our customers. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator. Ultimately, you will help establish our reputation as a company that offers excellent customer support during and after-sales. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Update our internal databases with information about issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Follow up with customers to ensure their issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental pay types: Yearly bonus Ability to commute/relocate: Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required)