Role & responsibilities Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. Identify customer needs and help customer use specific features effectively. Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.). Update our internal database with information regarding technical issues and valuable discussions with customers. Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities.Preferred candidate profile Fresher or Experience as Customer support Specialists or similar CS roles. Familiarity with our industry is a plus. Experience using Help Desk Software and remote support tools is a plus. Excellent communication and problem-solving skills Salary CTC- As per market standards. Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory). Educational Qualification- Any Graduates, Graduation /Diploma mandatory. Immediate joining candidates are appreciated.Perks and benefits Fixed Salary & Best in Industry Incentives & Commissions.