Job Description

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership