End User Computing Specialist - Gurugram

Job Description

Job Overview: We are seeking a dedicated and experienced End User Computing (EUC) Specialist to join our IT team. The EUC Specialist will be responsible for managing and supporting the end-user computing environment, including hardware, software, and user support services. This role is essential in ensuring that all end-user systems and applications operate efficiently and meet business needs. Key Responsibilities: End-User Support: Provide technical support to end-users for hardware, software, and application issues. Troubleshoot and resolve issues related to desktops, laptops, and mobile devices. System Management: Manage the deployment, configuration, and maintenance of end-user devices and applications. Ensure systems are updated with the latest patches and security updates. User Training: Develop and deliver training sessions for end-users on new technologies, applications, and best practices to enhance productivity. Incident Management: Monitor and respond to support tickets and service requests in a timely manner. Escalate issues to higher-level support or management as needed. Documentation: Create and maintain comprehensive documentation for support procedures, configuration guidelines, and troubleshooting steps. Collaboration: Work closely with other IT teams, such as network and security, to ensure end-user systems are integrated and secure. Asset Management: Track and manage IT assets, including inventory of hardware and software licenses. Coordinate procurement and disposal of end-user equipment. Qualifications: Education: Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Experience: At least 2-5 years of experience in end-user support or a related IT role. Technical Skills: Proficiency in operating systems (Windows, macOS), common applications (Microsoft Office Suite, collaboration tools), and end-user hardware. Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users. Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.