Engineer IT Infra.

Job Description

End user device management: Address hardware, operating system software issues of computer systems. Office applications, basic business tools, authentication via active directory Network configuration management (LAN, Internet and Client VPN) Client-side security configurations (Firewall, Antivirus, DLP, VPN) Peripherals (printers, scanners) configurations support Scheduled proactive activities and patching support Client-side backup configurations support O/S support Windows (Especially Windows 10 11) O/S support Linux and MAC OS Basic Knowledge about Servers and server operating system. Different OEM/Vendor coordination for configuration, management, and maintenance Application infrastructure- client-side support (Email, Office) Maintain a definitive library for OS, Applications, product guides, device firmware etc. Maintain and update configuration documents Maintain assets inventory Maintain SLAs and do timely escalations. Report all incident/service/change requests in helpdesk tool. Provide after hour support in case of emergencies and occasional weekend maintenance. Optional Basic understanding about VMware virtualization Basic knowledge about firewalls Co-ordination with Remote Team and provide onsite support for: Network and security devices Firewall, IPsec SSL VPN management Switching wireless infrastructure. Server and virtualization support. Graduate or above 2-3 years of total experience CompTIA A+, N+MCP, MCSA, MCSE, CCNA Certification (Optional) Skills: Excellent troubleshooting skills Proven experience as a computer technician or similar role Exceptional organizing and time-management skills Very good communication abilities Windows 10 11 operating system management skills Linux OS management skill MAC OS management skill LAN Wired Wireless network management. Reporting