Engineer Managed Engine Service desk

Job Description

Job Title: ManageEngine ServiceDesk Plus Engineer Experience: 2+ years Location: Kochi Company: Soffit Job Overview: Soffit is looking for a skilled ManageEngine ServiceDesk Plus Engineer to join our IT infrastructure services team. The ideal candidate will have experience in the installation, configuration, deployment, and management of ManageEngine ServiceDesk Plus, ensuring seamless IT service management for our clients. Key Responsibilities: Install, configure, and deploy ManageEngine ServiceDesk Plus as per business requirements. Customize workflows, automation, ticketing, and reporting features within the system. Integrate ServiceDesk Plus with other ITSM tools and third-party applications. Provide ongoing support, troubleshooting, and maintenance of the application. Optimize and fine-tune performance to enhance service delivery. Ensure compliance with IT service management best practices. Train end-users and IT teams on tool functionalities and best practices. Collaborate with cross-functional teams for effective implementation and support. Required Skills Qualifications: 2+ years of hands-on experience with ManageEngine ServiceDesk Plus . Strong expertise in installation, configuration, and deployment of ITSM tools. Good understanding of ITIL framework and best practices. Experience in workflow automation, custom scripting, and report generation. Familiarity with integrations using APIs, AD, and other IT tools . Strong troubleshooting and problem-solving skills. Excellent communication and client interaction skills. Preferred Qualifications: Certifications in ManageEngine ServiceDesk Plus or ITIL is a plus. Experience with other ManageEngine products (OpManager, ADManager, etc.) is an advantage. If you have the expertise and passion for IT service management, we d love to hear from you!