Job Description:We are looking for Business analysts (or) SMEs. Who have worked on telecom based projects and muct have BRD, SRS, FRS documents.ResponsibilitiesIn a customer facing role, it will be required to understand, articulate and document the business requirements and changes.Evaluating business processes, anticipating requirements, uncovering areas for improvement & support Engr team to address Customer requirementsLeading reviews of business processes / requirements with internal & external stake holdersConduct review meetings with both internal stakeholders and customers to track the progress of the requirements.Identify the features that can be productized from the customer requirements and update the product backlog. Performing requirements analysis. Viz Documenting & communicating the findingsEffectively communicating the need with possible plans to cross-functional team members and management.Ensuring proposed solutions meet/address customer & business needs/requirements.Performing user acceptance testing.Prioritizing initiatives based on business needs and requirements.Serving as a liaison between stakeholders and users.RequirementsMinimum a bachelors degree in business or related field.Proven experience of 3-8 years as Business analyst/subject matter expert.Exposure to Telco Service provider environment is preferred (Optional).Exposure to Sales and distribution platforms is preferred (Optional).Exceptional analytical and conceptual thinking skills.Ability to influence stakeholders and work closely with them to determine acceptable solutions.Excellent documentation skills.Experience in creating detailed reports and giving presentations.Experience in creating Flow diagrams and Mockups.A track record of following through on commitments.

About the RoleAs a Technical Writer, you will play a crucial role in our companys communication strategy by translating complex technical information into clear, concise, and user-friendly documentation. Your primary responsibility will be to create, edit, and maintain various types of technical content, including user manuals, online help guides, release notes, and product documentation. You will collaborate closely with subject matter experts, software developers, and product managers to gather information and ensure accuracy in your documentation.Job BriefWe are seeking a talented and detail-oriented Technical Writer to join our team. As a Technical Writer, you will play a crucial role in creating clear, concise, and user-friendly documentation for our technical products and services. Your work will bridge the gap between complex technical information and the end-users, ensuring they can effectively utilize our offerings. If you are passionate about simplifying complex concepts and have a knack for turning technical jargon into understandable content, we encourage you to apply.Responsibilities of a Technical Writer:Develop comprehensive documentation that meets organizational standardsObtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging contentWrite user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for successDevelop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specificationsEvaluate current content and develop innovative approaches for improvementResearch, outline, write and edit new and existing content, working closely with various departments to understand project requirementsIndependently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentationWork with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storageResearch, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migrationDevelop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentationUse photographs, drawings, diagrams, animation, and charts that increase users’ understandingSelect an appropriate medium for the message or audience, such as manuals or online videosStandardize content across platforms and mediaGather usability feedback from customers, designers, and manufacturersRevise documents as new issues ariseSkill sets/Experience Required for Technical Writers:Proven ability to handle multiple projects simultaneously, with an eye for prioritizationFirm understanding of the systems development life cycle (SDLC)Previous software development experienceExperience using XML tools to create documentationProven ability to quickly learn and understand complex topicsPrevious experience writing documentation and procedural materials for multiple audiencesSuperior written and verbal communication skills, with a keen eye for detailExperience working with engineering teams to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content