Enterprise Account Manager

Job Description

Job Title: Enterprise Account Manager Job Overview: The Enterprise Account Manager is responsible for maintaining and growing relationships with existing enterprise-level clients, ensuring customer satisfaction, identifying opportunities for upselling and cross-selling, and collaborating with internal teams to meet client needs and achieve business goals. Job Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients and address their inquiries and concerns promptly. Build and maintain strong relationships with assigned enterprise-level clients. Understand client needs and business objectives to propose tailored solutions. Account Growth and Revenue Generation: Identify opportunities for upselling and cross-selling additional products or services to existing clients. Develop account growth strategies to achieve revenue targets and maximize account value. Collaborate with internal sales and product teams to propose relevant offerings to clients. Customer Satisfaction and Retention: Ensure client satisfaction by regularly and visiting reviewing performance and addressing any issues or concerns. Work closely with clients to understand their goals and align product or service offerings accordingly. Develop and implement customer retention strategies to minimize client attrition. Contract and Agreement Management: Oversee contract renewals and negotiate terms to meet both client and company expectations. Ensure compliance with contract terms and agreements to maintain a strong business relationship. Manage contract amendments, extensions, and terminations as necessary. Sales Forecasting and Reporting: Prepare accurate forecasts, upsell / cross sell and revenue projections, and sales pipeline. Provide regular updates to management on account performance and growth opportunities. Send out monthly reports to clients with Account ,management , Operations and business updates. Collaboration and Coordination: Collaborate with internal teams such as sales, marketing, product development, and customer support to ensure client needs are met effectively. Coordinate and communicate with cross-functional teams to address client issues and deliver high-quality service. Market Research and Competitor Analysis: Stay informed about industry trends, market developments, and competitive landscape. Conduct research to identify potential clients and business opportunities within the market. Provide insights and recommendations based on market analysis to drive business growth. Customer Feedback and Improvement: Gather feedback from clients regarding their experiences and satisfaction with the company's products or services. Use client feedback to propose improvements, enhancements, or modifications to meet client expectations better. Advocate for necessary changes within the organization based on client input and feedback. Qualifications: Bachelor's degree in business, marketing, or a related field (Master's preferred). Proven experience in account management, preferably in enterprise-level accounts. Strong understanding of the industry and market trends relevant to the enterprise sector. Exceptional communication, negotiation, and interpersonal skills. Demonstrated ability to meet sales targets and drive revenue growth. Ability to analyze data and make data-driven decisions. Proficiency in using CRM software and other relevant tools. Excellent time management and organizational skills. Minimum experience 3 to 4 years in Account Management. Skills: Relationship-building and client management Sales and negotiation Customer satisfaction and retention Communication and interpersonal skills Problem-solving and strategic thinking Data analysis and reporting Collaboration and teamwork Knowledge of relevant industry and market trends Apply over the link for a quick response from HR :: https://forms.gle/4qPn9HDbb9cvqBMx6